db33 Privacy Policy — Your Data, Our Responsibility

1 Role

Db33 (referred to as "we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy explains how db33 collects, uses, and protects your personal information.

By using db33's website, mobile app, or any of our services, you agree to this Privacy Policy. Please read it carefully.

We believe a trusted betting platform's greatest responsibility is keeping its users' data safe. db33 is fully committed to upholding that responsibility.

2 What Information We Collect

Db33 collects your information in several ways. A full breakdown is provided below:

Information collected at registration

• Full name and date of birth
• Email address and mobile number
• Residential address and country
• Username & password (encrypted)

Information collected during KYC verification

• National ID (NID) or passport copy
• Driving license (as an alternative)
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership

Automatically Collected Information

When you use db33, certain information is collected automatically:

3 How We Use Your Information

Db33 uses your information only for defined purposes. We never use your data in ways that are unnecessary or unrelated to our services.

Primary Purpose

• Account Management: Keeping your account active, processing transactions, and issuing bonuses.
• Identity Verification: Completing the KYC process and verifying user age.
• Security: Detecting and preventing fraudulent activity.
• Support: Assisting you in resolving issues.
• Legal Obligations: Meeting AML and regulatory compliance requirements.

Secondary Purpose (subject to your consent)

• Sending emails or SMS about new offers and promotions.
• Statistical analysis to improve the platform experience.
• Creating personalized offers and recommendations.

4 Data Sharing & Third Parties

Db33 does not share your information with any third party, except in the following specific circumstances:

Lawful Data Sharing

• Payment Provider: Necessary data is shared with bKash, Nagad, and Rocket to process transactions.
• Law Enforcement: Data may be shared with government authorities upon a court order or as part of an official investigation.
• Regulatory Authority: Required reports are submitted to the licensing authority.
• Fraud Prevention Services: Limited data may be shared with trusted security partners to protect your account.

International Data Transfers

Db33 stores data on international servers. The highest standard of encryption is applied during data transfers, and all applicable data protection laws are strictly followed.

5 Cookie Policy

Db33 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Essential for login sessions and security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Measures site speed and performance. No personal identity is revealed.
• Functionality Cookies: Remembers your preferences, such as language settings.
• Analytics Cookies: Helps improve our services by analyzing user behavior.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

6 Data Protection Measures

Db33 employs multiple layers of security to keep your information protected:

Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Passwords are hashed using the bcrypt algorithm — plain-text passwords are never stored.
• Firewall and DDoS protection measures.
• Regular penetration testing and security audits.
• Two-Factor Authentication (2FA) support.

Organizational Security

• Only authorized personnel may access user data.
• All staff receive regular training on data protection.
• In the event of a data breach, users will be notified within 72 hours.

7 Your Rights

As a db33 user, you have several important rights regarding your personal information:

• Right to Access: To find out what information we hold about you, submit a request to our support team.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that data processing be restricted in certain cases.
• Right to Data Portability: You have the right to receive your data in a standard, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of the rights listed above [email protected]to email us. Requests are typically processed within 30 days.

8 Data Retention Period

Db33 does not retain your data longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration of the account and 5 years after closure.
• Transaction details: A minimum of 5 years, as required by AML regulations.
• KYC Documents: Up to 5–7 years for legal purposes.
• Communication records: Up to 3 years.
• Cookie Data: 30 to 90 days.

After the specified period, data is automatically deleted or anonymized.

9 Child Protection

Db33 does not knowingly collect personal information from anyone under 18. If such data is found in our records, it will be deleted immediately and the associated account will be closed.

10 Privacy Policy Changes

Db33 reserves the right to update this Privacy Policy at any time. When changes are made, we will take the following steps:

• An update notice will be published on the website.
• For significant changes, a notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continuing to use the platform after any changes are made will be considered as your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact Us

For any questions, complaints, or requests related to the Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform and reach us directly via live chat.
• Support hours: 24 hours a day, 7 days a week.

We typically respond to requests within 24–48 hours. For urgent security matters, live chat is the fastest way to reach us.